Shipping policy

 

Shipping Policy

Production and Shipping

All Pawloom Studio pet portraits are individually handcrafted and made to order.

After your order is placed, we will normally contact you within 24 hours to collect your pet photographs and customization details.

Production time is separate from shipping time. Shipping begins only after your portrait has been completed, approved where applicable, and prepared for dispatch.

Standard Shipping

Pawloom Studio provides free Standard Shipping to supported destinations.

Delivery times vary depending on the destination, carrier, customs processing, local delivery services, and other circumstances outside our control.

All delivery times are estimates only. We cannot guarantee a specific delivery date.

Worldwide shipping availability does not guarantee delivery to every country, territory, remote area, or address. We may contact you if we are unable to ship to the destination provided with your order.

Expedited Shipping

Expedited Shipping is currently available for eligible United States orders for an additional $15.

Expedited Shipping applies only to the transportation period after the portrait has been completed. It does not shorten the handmade production process.

Expedited delivery times are estimates and are not guaranteed.

International Expedited Shipping is not currently available unless separately confirmed by Pawloom Studio.

Tracking Information

Once your order has been shipped, you will receive a shipping confirmation containing a tracking number when tracking is available.

Tracking information may take some time to update after the carrier receives the package.

Customers are responsible for monitoring the tracking information and contacting the carrier promptly if delivery assistance is required.

Customs, Duties, and Import Fees

International orders may be subject to customs duties, import taxes, VAT, GST, brokerage fees, handling charges, or other fees imposed by the destination country.

Unless otherwise stated at checkout, these charges are not included in the product price and are the customer’s responsibility.

Pawloom Studio does not control these charges and cannot predict their amount.

Customers are responsible for cooperating with customs clearance and providing any documents or information requested by the carrier or local customs authority.

A package delayed because of customs clearance is not considered lost.

Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please contact us as soon as possible if you notice an address error. Once an order has been shipped, we may not be able to change the delivery address.

Pawloom Studio is not responsible for delays, failed deliveries, returned packages, or additional costs resulting from:

  • An incorrect or incomplete address;

  • Missing apartment, unit, postal code, or contact information;

  • Failure to respond to the carrier;

  • Failed delivery attempts;

  • Refusal to accept the package;

  • Failure to complete customs clearance;

  • Failure to pay applicable duties or import fees.

If a package is returned to us for one of these reasons, the customer may be responsible for any costs required to resend the order.

Shipping Delays

Shipping delays may occur because of:

  • Customs inspections or clearance;

  • Carrier disruptions;

  • Weather conditions;

  • Peak shipping periods;

  • Public holidays;

  • Security inspections;

  • Remote delivery locations;

  • Incorrect delivery information;

  • Events outside our reasonable control.

We will make reasonable efforts to assist with tracking and carrier communication, but we cannot guarantee delivery dates or be held responsible for delays caused by carriers, customs authorities, or circumstances outside our control.

Lost Shipments

If tracking indicates that a shipment may be lost in transit, please contact us at:

support@pawloomstudio.com

We will review the shipment with the carrier on a case-by-case basis.

A shipment will not be considered lost solely because tracking has not updated for a short period or because it is delayed in customs.

Any replacement, refund, repair, or other resolution will depend on the carrier investigation, the circumstances of the shipment, and applicable law.

Damaged Packages

If your order arrives damaged, please contact us as soon as possible and provide:

  • Your order number;

  • Clear photographs of the damaged item;

  • Photographs of the outer and inner packaging;

  • A description of the issue.

Please retain all packaging while the claim is being reviewed.

Damage claims will be handled according to our Refund Policy and applicable consumer-protection law.

Contact Information

For questions about shipping or delivery, contact:
Email: support@pawloomstudio.com