Return & Refund Policy

Because every Pawloom Studio portrait is individually handcrafted and made specifically for your pet, the following cancellation and refund terms apply.

20% Non-Refundable Booking Deposit

A 20% non-refundable booking deposit is included in your initial payment and reserves your place in our production schedule. It is not an additional charge.

The 20% booking deposit becomes non-refundable once your order has been placed and accepted by Pawloom Studio.

This policy applies whether you pay in full, choose the 50% deposit option, or use our four-payment Installment Plan.

Cancellations Before Production Begins

If you cancel before we begin creating your portrait, any amount you have paid above the 20% non-refundable booking deposit will be refunded.

For Installment Plan orders, any remaining scheduled payments will also be cancelled.

Once Production Begins

Once we begin creating your custom portrait, the order can no longer be cancelled and amounts already paid become non-refundable, except where otherwise required by applicable law.

For orders using the 50% deposit option, this means the initial 50% payment becomes non-refundable once production begins. The remaining balance must be paid before shipment.

For orders using our four-payment Installment Plan, each payment represents 25% of the order total. Your portrait may enter production after the second successful payment, when 50% of the order total has been paid.

Once production begins, the amounts already paid become non-refundable and the remaining scheduled installments remain due under the agreed payment plan. The order must be paid in full before shipment.

If a scheduled installment payment is unsuccessful, production may be paused until the payment is brought up to date.

Order Changes

If you need to change your order details, please contact us as soon as possible, preferably within 24 hours of placing your order.

The 24-hour period applies to order changes only and does not create a refund period for the 20% booking deposit.

Major changes requested after production begins may not be possible and may require additional fees or production time.

Previews & Final Approval

Before shipment, we may provide photos or videos of your finished or nearly finished portrait for review.

Reasonable minor adjustments may be requested where technically possible.

Once you approve the final preview, details that were clearly visible and accepted—including subjective preferences regarding likeness, expression, color, proportions, or artistic interpretation—will generally not qualify for a complimentary remake or refund.

Returns, Damage & Incorrect Orders

Because our portraits are custom-made, we do not accept returns for change of mind or personal preference.

If your portrait arrives damaged or you receive an incorrect item, please contact us within 7 days of delivery and include your order number and clear photos of the item and packaging.

Depending on the circumstances, we will work with you on an appropriate solution.

Nothing in this policy limits any rights that cannot legally be excluded under applicable law.

Contact

For questions about cancellations, refunds, installment payments, or your custom order, please contact:
support@pawloomstudio.com