Shipping Policy
Standard Shipping
- Standard shipping generally takes approximately 10–15 business days after your order has been shipped.
- Delivery times are estimates and may be affected by customs processing, carrier delays, weather, holidays, or other circumstances outside our control.
- While we always do our best to ensure your portrait arrives safely and promptly, specific delivery dates cannot be guaranteed.
Expedited Shipping
- Expedited shipping may be available for an additional charge.
- Expedited delivery generally takes approximately 7 business days or less after shipment.
- Delivery times are estimated and may still be affected by customs or unexpected carrier delays.
Lost Shipments
If a shipment is confirmed lost in transit, please contact us at support@pawloomstudio.com. We will review the situation with the shipping carrier and work with you on an appropriate solution.
Please Note
All shipping times are approximate and refer to transit time after your completed portrait has been shipped.
Once your order ships, you will receive tracking information so you can follow the progress of your package.
Please make sure your shipping address and contact information are complete and accurate at checkout. Pawloom Studio is not responsible for delays or unsuccessful delivery caused by incorrect or incomplete customer-provided information or failure to complete required customs procedures.
For international orders, customs duties, taxes, import fees, or other charges may apply. Unless otherwise stated, these charges are the responsibility of the recipient.
If you have any questions about shipping or delivery, please contact us at: