Care Program

5-Year Pawloom Care Program

Share Your Pawloom Portrait & Enjoy 5 Years of Complimentary Care

Your Pawloom portrait was made to stay close for years to come.

Share a photo or video of your finished portrait within 2 months of delivery, and we'll extend your complimentary care coverage to 5 years.

STEP 1

Capture Your Pawloom Moment

Take a photo or video of your finished Pawloom portrait.

It can be displayed in your home, beside your pet's photo, or together with the pet who inspired it.

STEP 2

Share It With the Pawloom Community

Post your photo or video publicly on Instagram, Facebook, TikTok, YouTube, Reddit, or another supported social platform.

Include: #PawloomStudio

and tag our official Pawloom Studio account where available.

Because the complimentary 5-year care is provided in connection with your post, please make that clear in your caption.

For example: "Sharing my Pawloom portrait as part of Pawloom Studio's complimentary 5-year care program. 🤍"

Your post does not need to be a positive review — simply share your Pawloom portrait honestly in your own way.

STEP 3

Keep Your Post Link

Once your qualifying post is live, keep a copy of the post link.

If you ever need help under your 5-Year Pawloom Care Program, simply email us with your order information and the link to your qualifying post.

We'll verify your eligibility and help you from there.

FAQ

What is the 5-Year Pawloom Care Program?

It is a complimentary extended care program for Pawloom customers who share a public photo or video of their portrait on social media within 2 months of delivery. Once eligible, your Pawloom portrait receives extended care coverage for 5 years from the original delivery date.

Which social platforms can I use?

You may share your Pawloom portrait on Instagram, Facebook, TikTok, YouTube, Reddit, or another platform accepted by Pawloom Studio. Your qualifying post must be publicly visible when submitted or verified. Please include #PawloomStudio and clearly disclose that your post is connected with our complimentary 5-year care program.

Do I have to leave a positive review?

No. Your post does not need to contain a positive review or any particular opinion. We simply want to see your Pawloom portrait being enjoyed in its new home.

How do I use my 5-Year Pawloom Care?

If your portrait needs attention during the coverage period, contact: support@pawloomstudio.com

Please include your order number, photos showing the issue, and the link to your qualifying social media post. We'll review the piece and let you know the available repair or care options.

What does the 5-Year Pawloom Care Program cover?

The program provides complimentary assessment and reasonable repair support for eligible issues affecting the craftsmanship or structure of your Pawloom portrait under normal display and care conditions. Depending on the issue, we may repair or restore the affected area where reasonably possible. Shipping charges may apply.

The program does not cover loss, theft, intentional damage, severe accidental damage, pet chewing or scratching, water or moisture damage, fire, improper cleaning, prolonged direct sunlight, improper storage, or normal aging and wear of natural wool materials.

Terms & Conditions

  1. To qualify, share a public photo or video of your Pawloom portrait within 2 months of delivery.
  2. The qualifying post must include #PawloomStudio and clearly disclose that the post is connected to Pawloom Studio's complimentary 5-year care program.
  3. The post must be publicly accessible when Pawloom Studio verifies eligibility.
  4. Coverage lasts 5 years from the original delivery date.
  5. Coverage applies to the original Pawloom portrait and original purchaser and is subject to the coverage limitations described above.

  6. Pawloom Studio will determine whether a piece can reasonably be repaired and the appropriate method of care based on the condition of the handmade artwork.

  7. Shipping or other costs may apply depending on the circumstances.
  8. This program is provided in addition to any rights that cannot legally be excluded under applicable law